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Teams for frontline workers is optimized for a mobile workforce that primarily interacts with customers but also needs to stay connected to the rest of their organization. Discover how Teams for frontline workers helps your frontline come together to get work done.

Teams overview

Microsoft Teams is a hub of apps that helps you and your team stay informed, organized, and connected—all in one place.

Teams automatically pins the apps most relevant to you to the Teams mobile app bar. Find familiar apps and explore new ones by selecting Apps in the Teams desktop app bar or by selecting More (●●●) in the Teams mobile app bar.

The app bar is located at the bottom of Teams mobile and on the leftmost side of Teams desktop.

screenshot of Teams mobile highlighting app bar at the bottom

Teams mobile (iOS and Android)

screenshot of Teams desktop highlighting app bar on left side

Teams desktop

First time sign in guide

Help team members install and sign in to Teams by sending them this first time sign in guide. Reach out to your IT department to learn more about your organization’s sign in procedures.

To install Teams on your device, download Microsoft Teams or go to (desktop only). 

Mobile sign in 

  1. Tap the Teams icon, then sign in with your Microsoft 365 username and password.

Desktop sign in 

  1. Start Microsoft Teams by doing one of the following:

    • In Windows, click Start > Microsoft Corporation > Microsoft Teams.

    • On Mac, go to the Applications folder and click Microsoft Teams.

    • On the web, go to

  2. Sign in with your Microsoft 365 username and password.

Post a welcome message

Welcome your frontline to Teams by posting a message in the General channel. Use the following template or customize your own message: 

Hi everyone, and welcome to Microsoft Teams! A few tips to help you get started: 

  • Use chat to send messages one-on-one or in groups.

  • When you start a new conversation in a team channel, it will send your message to everyone on the team (this message is sent in our team's General channel!).

  • Explore helpful apps like Walkie Talkie, Tasks, Shifts, and Approvals, or find more apps by selecting Apps.

You can also learn more about how to use Teams here. Looking forward to communicating and collaborating with everyone in one place!

Follow these steps to post your message: 

  1. Select the Teams icon from the app bar.

  2. Find your team and select General from the dropdown menu.

  3. Select the Posts tab then New conversation at the bottom.

  4. Type and format your message in the compose box.

  5. When you're done composing your message, select Send . Your message is now live in the channel.

screenshot of Teams desktop highlighting new conversation button at bottom of screen

Share frontline learning materials with your team

Send information to your team to help them get started using Teams apps and services tailored to frontline workers. 

Message your frontline with Chat

Chat with your teammates one-on-one or in groups. 

Share teamwide information with teams and channels

Post team announcements, share updates, and find files and information. 

Track and assign work with Tasks

Bring together your individual tasks from To Do and Outlook with your team tasks from Planner so you can more efficiently cross them off your lists. 

Manage schedules with Shifts

Create, update, and manage schedules for your team.  

Communicate instantly with Walkie Talkie

Turn your work telephone into a simple and secure instant voice communication device. 

Streamline requests with Approvals

Create new approvals, review the ones sent your way, and find all of your previous approvals in one place. 

Want More? 

Create a channel

To Do vs. Planner

Discover templates in Approvals

Need more help?

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