Last Updated: January 6, 2023
ISSUE
There is an issue impacting PowerPoint when playing embedded videos that may lead to app unresponsiveness.
Our investigations show that the issue is happening on systems with Intel graphics drivers older than 31.0.101.3889 installed.
This occurs in PowerPoint (Win32).
STATUS: FIXED
Intel has addressed the problem and released an updated driver version that contains this fix that is currently available to the public.
Please update your graphics driver to 31.0.101.3889 or later if you are seeing this problem via Windows Update -> Advanced options -> View optional updates or via Intel's website at Intel® Driver & Support Assistant (Intel® DSA).
More Resources
Ask the experts
Connect with experts, discuss the latest PowerPoint news and best practices, and read our blog.
Get help in the community
Ask a question and find solutions from Support Agents, MVPs, Engineers, and PowerPoint users.
Suggest a new feature
We love reading your suggestions and feedback! Share your thoughts. We're listening.
