Product safety warnings and instructions

​​​​​​​NOTICE: Read safety and health information

Read this guide for important safety and health information about your device.

To reduce the risk of injury, death, or property damage, follow all setup and use guidelines and instructions provided for your device and, if applicable, its accessories and content (e.g., software applications, games, or other content).

You can find additional support at support.microsoft.com. For Surface devices, support is also available in the Surface App.

Keep all printed guides for future reference. You can also refer to the Microsoft Help and Support section for contact information at support.microsoft.com.

If you wish Microsoft to contact you only for product-safety alerts or recall notices for this product, please register at aka.ms/product-notifications.

 This symbol identifies safety and health messages in this guide.

WARNING! Not for safety-critical uses

Your device is not designed or intended for use in any application or situation where device malfunction or failure could lead to death, serious personal injury, property damage, or environmental harm.

WARNING! Parts of this device are magnetic (Slim Pen Charger only)

• Parts of your device are magnetic and may attract metallic items. To reduce the potential risk of sparks and resulting property damage or possible injury, verify the electrical connection areas are free of metallic objects before interconnecting devices or charging.

• Check your headset or headphones before use to be sure they are clean and free of objects such as staples or paper clips.

• Magnetic interference can disrupt the operation of some medical devices. If you use a medical device, consult the device manufacturer or your physician for information and instructions about the use of products with magnetic components near it.

WARNING! Clean safely

The risk of fire, shock or damage to your device during cleaning can be reduced by taking the following precautions:

• Unplug all cables and turn your device off before cleaning.

• Only clean the exterior of your device.

• Use a dry cloth only, no liquids.

• Gently wipe the exterior surface of fans, vents or other openings to remove any dust buildup.

• Do not clean ports or any part of the device with sharp objects (e.g., paper clips, screwdrivers, knives, etc.).

• Keep connectors dry. Gently wipe with a clean, dry cloth only.

WARNING! Do not use in potentially explosive atmospheres

Do not store or carry flammable liquids, gases, or explosive materials in the same compartment as your device, its parts, and/or accessories. 

Turn off your device, and do not remove or install battery chargers, AC adapters, or any other accessory for your device when you are in an area with potentially explosive atmospheres. Areas with potentially explosive atmospheres are often, but not always, posted and may include fueling areas or fuel service stations; below decks on boats or other vessels; fuel and/or chemical transfer and storage facilities; and areas where flammable chemicals or particles, such as grain dust or metal powders have collected in the air. In such areas, sparks can occur and cause an explosion or fire.

WARNING! Device repair involves risks

Microsoft recommends that you seek professional assistance for repairs. Opening and repairing your device can present electric shock, device damage, fire, and injury risks, and other hazards. Do not attempt do-it-yourself repairs unless you follow the Service Guide at support.microsoft.com for the product, and have the required knowledge, experience, and specialized tools to do so.

Assistance and information from Microsoft for device repair and other services is available at support.microsoft.com.

WARNING! Keep your device dry

• Do not expose it to rain, snow or other types of moisture. Do not use your device near water or in a damp or excessively humid location (e.g., near a shower, bathtub, sink, or swimming pool, or in a damp basement).

• Do not dry your device with a hair dryer, clothes dryer, conventional, toaster, or microwave oven. If your device becomes wet, gently wipe the exterior with a clean, dry cloth.

WARNING! Allow sufficient ventilation to avoid overheating 

• Do not place your device in narrow or cramped spaces.

• Do not place objects on top of your device.

• Do not allow dust to build up on the fan, vents or other openings.

WARNING! Avoid excessive heat

• Do not use or store your device near heat sources or in strong direct sunlight.

WARNING! Avoid contaminants

• Avoid getting contaminants such as food debris, dust, dirt, oil, or chemicals on your device.

CAUTION! Protect from damage

Handle your device with care. It is made of metal, glass, and plastic and has sensitive electronic components inside. Your device can be damaged if dropped, burned, punctured, or crushed, or if it comes in contact with liquids. Broken components can cut, and damage to a battery may cause injury, death, or property damage, and may damage your device or its accessories as a result of battery fluid leakage, fire, overheating, or explosion.

If you suspect damage to your device or its battery, stop using it. Contact Microsoft for information about device repair or dispose of it safely.

Assistance and information from Microsoft for device repair and other services is available at support.microsoft.com.

WARNING! Keep out of reach of small children

Your device and its accessories are not toys. Keep your device and all its parts and accessories out of the reach of small children. Children could hurt themselves or others or damage your device. In addition, the device may contain or break into small parts that may be a choking hazard to children under 3 years.

WARNING! Exposure to radio frequency (RF) energy for devices with display screens

This device contains Wi-Fi and/or Bluetooth^® radio transmitters that meet the Federal Communications Commission (FCC), Industry Canada and European guidelines for RF exposure and Specific Absorption Rate.

For devices with display screens: To ensure that your exposure to RF energy from this device stays within the limits set forth in these guidelines, avoid placing the display screen in direct contact with your body (e.g., avoid placing the display side face down on your lap or upper body).

Additional information about RF safety can be found on the FCC website at www.fcc.gov/oet/rfsafety and the Industry Canada website at www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf01904.html.

WARNING! Wireless devices aboard aircraft

If you plan to check luggage containing a wireless device, turn the wireless device off (if it has an on/off switch) or remove the batteries (if removable).

For wireless devices you are carrying with you in the cabin, disable wireless before departure (put the device in airplane mode, turn it off, or remove the batteries). Listen for the in-flight announcement that tells you if you can use your device during a flight. In-flight wireless use is at the discretion of the airline.

Additionally, Microsoft recommends that you review the air travel information provided by your airline.

WARNING! Personal medical device interference

Radio-frequency emissions and magnetic fields from electronic equipment can interfere with the operation of other electronic equipment, including medical devices. Although your Microsoft device complies with regulations governing radio frequency emission, interference can still occur.

If you suspect that your Microsoft device is interfering with your medical device, immediately turn off the Microsoft device.

If you have a pacemaker:

• Keep distance between the wireless device and your pacemaker. The American Heart Association recommends that a minimum separation of 15 cm (6 inches) be maintained between a wireless device and a pacemaker to avoid potential interference with the pacemaker.

• Do not carry your device in a chest pocket.

• If you use your mobile device with a case or holder, select one without metallic parts.

If you use a medical device other than a pacemaker, consult the device manufacturer or your physician for information and instructions about the use of other electronic devices near your medical device.

WARNING! Radiofrequency interference – follow location/facility rules

Radio-frequency emissions and magnetic fields from electronic equipment can interfere with the operation of other electronic equipment under certain circumstances, causing them to malfunction. Although your device complies with applicable regulations, interference can still occur.

Turn off your device or cellular or wireless connections when instructed.

WARNING! Power cord and cable safety (Slim Pen Charger only)

Damaged power cords and cables can pose an electric shock or fire hazard, and exposed device cables and cords pose a potential tripping hazard. Arrange all cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk through the area. Do not allow children to play with cables and cords. To avoid damaging the cords and cables:

• Protect cords from being walked on or crushed.

• Protect cords from being pinched or sharply bent, particularly where they connect to a wall power (mains) outlet, the power supply unit, and your device.

• Do not jerk, knot, sharply bend, stretch, or otherwise abuse the power cords. Do not wrap your power cord too tightly, especially around the power brick. Instead, wrap it using loose coils rather than tight angles.

• When positioning your device or PSU make sure that the cords are not bent sharply and that the connectors are not pushed against a wall or hard surface.

• Do not expose power cords to heat sources.

• Do not allow pets or children to bite or chew on power cords.

• When disconnecting the power cord, pull on the plug—do not pull on the cord.

Inspect your power cords and cables regularly. If a power cord or cable becomes warm, frayed, cracked or damaged in any way, stop using it immediately. We recommend that you replace your damaged power cord or cable with a genuine Microsoft replacement power cord or cable.

Unplug your power cord during lightning storms or when unused for long periods.