Symptoms

Consider the following scenario:

  • You have Microsoft Word 2010 installed on a client computer.

  • You have Word documents that are shared from a SharePoint server.

  • In Word 2010, you click the Review tab and then click Change Tracking Options under Track Changes in the Tracking group.

  • In the Balloons area, you set Use Balloons (Print and Web Layout) to Never.

  • On the client computer, you open a shared Word document from a SharePoint server.

  • You and another user make conflicting changes to the same section of the document.

  • On the client computer, updates are listed on the status bar as being available for the document. You merge these updates with your changes by saving the document.

  • The Resolve Conflicts message bar is displayed, and you open the Conflicts pane.

  • You add a comment to the document.

In this scenario, the comment is displayed in a balloon and does not appear in the Conflicts pane.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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