Dragon Copilot experience for nurses FAQs

What happens if I lose my Wi-Fi connection?
Wi‑Fi is required for certain EHR-integrated actions (e.g., selecting a patient). After a patient is selected, you can start/stop recordings without Wi‑Fi. When connectivity returns, recordings upload automatically for processing. Note that that the Preview and Transcript tabs will not display content while offline.

What happens if I receive an incoming call?
Behavior may vary based on your organization’s configuration. Please check with your IT department for specifics.

What flowsheets are supported by Dragon Copilot?
Currently the following flowsheets are supported:

• Intake & output

• Vitals and pain assessments

• Daily cares & safety

• Activities of daily living

• LDAs

• Head to toe (basic assessment)

​​​​​​​Can multiple nurses document for the same patient using Dragon Copilot?
Yes. Multiple nurses can document assessments for the same patient. Note that EHR behavior (e.g., filing date/time) may affect how entries appear.

What if I miss some details—can I add more to my assessment?
Yes. If the recording is paused, resume and continue. If it’s stopped, start a new recording, speak the additional observations, and adjust the time to align with the original assessment. You can also add details manually in the flowsheets.

Do I need separate recordings for different flowsheets ?
No. You can capture all relevant information in a single recording. Dragon Copilot will automatically route content to the appropriate ambient-enabled flowsheets.

Will patient conversations that don’t follow flowsheet templates affect documentation quality​​​​​​​?
Dragon Copilot captures values regardless of conversation structure. The AI extracts relevant details and populates all ambient-enabled flowsheet templates.

Can I use Dragon Copilot to obtain patient consent? 
No. Patient consent must be obtained ahead of ambient usage. Always follow your organization’s guidelines on how patient consent should be obtained before using Dragon Copilot.

Can I use macros while verbalizing documentation​​​​​​​?
Yes. You can activate ambient-enabled public macros verbally and apply all macros manually as needed.

Can I incorporate my personal/private macros with ambient?
You can’t verbalize personal or private macros the same way as you do for public macros, but you can use them alongside Dragon Copilot to streamline documentation. A typical workflow looks like this:

• Review prior values: Check the patient’s existing information in Epic Hyperspace or Rover before documenting.

• Capture observations with Dragon Copilot: Use your mobile device to verbally describe any changes in the patient’s condition.

• File your updates: After Dragon Copilot files the captured values, manually apply your private macro in Epic.

• Understand overrides: Anything you verbalize during the recording will override the default values in your macro.

  • Example: If your macro lists a bandage as “clean, dry, and intact,” but you verbally state it is “soiled,” Epic will use your spoken update instead of the macro default.

Can I pause my current recording?
Yes. Tap the timer/pause button at the bottom of the screen. To resume, return to the patient in the mobile app, open the in‑progress ambient recording, and tap Resume.

Do I need to pause if someone other than the patient speaks?
Pause the recording if you don’t want other speakers included in the documentation.

How does a recording stop if I forget to turn off the microphone or if the network disconnects ?
If a recording is not manually stopped, then recording will continue until it reaches a maximum duration of 75 minutes.

Can I add recordings after stopping the initial one?
Yes. You can start a new recording anytime. Note that paused recordings can be resumed, but once stopped, the recording session is complete and requires a new recording.

Is there an option to play back a recording​​​​​​​?
Audio files are not retained after processing, so playback isn’t available. You can review the transcript text to read what was captured during the session.

Are my assessment findings visible to others after recording​​​​​​​?
Not immediately. Your findings are visible only to you until you file them in the EHR as part of your regular flowsheet documentation. Once filed, other staff can view them.

Who else can see the transcript​​​​​​​?
Only the Dragon Copilot user who recorded the conversation has access.

Is the transcript part of the patient’s chart​​​​​​​?
No. Only the information you file becomes part of the chart. The transcript is for your reference only.

Can I update values populated by Dragon Copilot ?
Yes. Always review ambient-generated documentation for accuracy. You can edit values on mobile or desktop before filing them in the EHR.

How can I access the transcript of the recording, and how long is the transcript available​​​​​​​?
While the recording is paused, you can find the transcript in the Transcript tab of the mobile app. Once the recording is complete, the transcript is accessible in the EHR mobile or desktop app for 48 hours, after which it is automatically purged. To view the transcript while reviewing flowsheets, simply select "View Transcript" from the Dragon Copilot menu.

How do I ensure my LDA assessment files to the correct item if a patient has multiple LDAs or wounds?
Specify the LDA type and exact location. For example: “Wound on left forearm, distal” or “Wound on right ankle, medial.” This ensures clarity.

Can I capture wound images while verbalizing assessments?
Yes. After exposing the wound, verbalize your assessment and follow EHR guidelines to add a photo. Recording continues even if you navigate away to take the picture.

Can the application record volumes for LDAs linked to medication ?
Yes, if you verbalize the infused volume during the recording. 

Can I prompt Dragon Copilot for patient-specific details from a previous session if they weren’t mentioned in the current one?
No. AI actions in Dragon Copilot only apply to the session you select. They cannot retrieve information from earlier sessions.  

Can I create recordings in the standalone Dragon Copilot app??
No. Recordings must be created using Dragon Copilot embedded in Epic Rover.  

Can I edit notes and summaries generated by Dragon Copilot?
No. To make changes, copy the generated content and paste it into your system of record (e.g., EHR) before editing.  

What languages does Dragon Copilot support? 
The Dragon Copilot embedded in Epic Rover  supports recording in English only. The standalone Dragon Copilot desktop/web app for the nursing experience is currently available only in the United States and supports English exclusively.  

How does Dragon Copilot ensure HIPAA compliance and protect patient data when displaying recorded sessions?
Dragon Copilot maintains HIPAA compliance through an Entra ID–to–EHR ID mapping configured by administrators in the Dragon admin center. This mapping securely links sessions recorded in Epic Rover to the same user in the standalone app, preventing unauthorized access and ensuring data integrity. 

These patient-friendly FAQs are designed to aid nursing staff to help address common patient questions about ambient AI. 

What does “ambient listening” or “ambient AI” mean? 
Ambient AI is like a smart helper for nurses. Dragon Copilot is an AI clinical assistant that helps your nurse document what happens during your visit. While you and your nurse talk, it listens for important details—like your symptoms, medicines, and care instructions—and uses them to make a note. Your nurse always reviews and approves the note before it goes into your health record.

Why are nurses using AI technology? 
Nurses spend a lot of time writing notes about your care, and the AI technology helps keep your health information complete and up to date. AI technology helps by cutting down the time they spend typing, giving them more time to focus on you, and making sure your care notes are correct and ready quickly. 

Is anyone listening live to my conversation? 
No. Nobody is listening in real time except your nurse. The AI technology only listens and turns what’s said into notes for your health record.

Is everything I say being recorded? 
No. The system only listens when your nurse turns it on during your visit. It quickly turns the conversation into notes for your health record.  

Is my information safe? 
Yes. Your privacy is protected. Only your care team can see your notes. The AI technology keeps your data secure, adhering to all HIPAA regulations, and it’s never used for anything except your care. Dragon Copilot aligns to Microsoft’s responsible AI principles to help guide development and use, while incorporating healthcare-specific clinical, chat, and compliance safeguards for accurate and safe AI outputs. By leveraging the Microsoft Secure Future Initiative, the highest standards of security, privacy, and compliance are supported.

Can I say no to using the AI technology during my care? 
Yes. It’s your choice. If you don’t want the AI tool used, just tell your nurse. Your nurse will take care of your notes the usual way, and your care won’t change. 

Does this mean my nurse will be busy with the computer? 
No. It actually helps your nurse spend more time talking with you and less time typing. The AI tool helps with notes so your nurse can focus on listening and caring for you. 

Will the AI technology take the place of my nurse? 
No. It’s only a helper for note-taking. Your nurse and care team still do all the thinking, teaching, and caring.