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If you can't sign in to your Microsoft account, or need to change or reset your password, use the Microsoft Virtual Agent to guide you to the right place.

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Our Virtual Agent can help answer your questions about your Microsoft Account.

Contacting Support about accessing your Microsoft account 


  • To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details. 

  • They cannot do more than you can do for yourself with the forms available from the Virtual Agent.

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