Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


After you move to Exchange vNext from a legacy dedicated environment, you can't see conversation history, calendar data, or presence data in Outlook. You have to sign out, delete sign-in information, and then sign back in to Microsoft Lync 2013 (Skype for Business) or Skype for Business 2016 to get the full functionality. See Skype for Business/Lync client can’t integrate with Exchange vNext after migration to Office 365 Dedicated and ITAR (vNext) for more information. 


To fix this issue, use one of the following methods:

For Lync 2013 (Skype for Business)

To fix this issue, apply the following update:

November 1, 2016, update for Lync 2013 (Skype for Business) (KB3127934)

For Skype for Business 2016

To fix this issue, apply the following update:

November 1, 2016, update for Skype for Business 2016 (KB3127939)After you install the update, you have to restart Lync 2013 (Skype for Business) or Skype for Business 2016 to integrate with the Exchange vNext mailbox.

Note Lync 2013 was upgraded to Skype for Business in April 2015.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!