If you make significant hardware changes on your device, such as replacing your motherboard, Windows will no longer find a license that matches your device, and you’ll need to reactivate Windows to get it up and running.

Familiarize yourself with the steps, replacement components ( Microsoft Online Store and iFixit ), and tools ( iFixit) required to complete the repair. It's important to review the materials for your model before you purchase replacement components, and before beginning the repair.

Register your Surface device. Troubleshoot the problem. Requesting service or repair. Select any heading below, and it’ll open to show more info: Service and repair options. Check the status of a repair or replacement. Prepare your Surface. What to do after service. Frequently asked questions.

Start the replacement process online. Important: Surface devices shipped in for service can't be repaired and must be replaced. We highly recommend that you back up your data if you can do so. We won't be able to recover it for you. Go to Select device for service and follow these instructions: Sign in with your Microsoft account.

If you purchased the accessory more than 30 days ago, but within the accessory warranty period, you can order a replacement accessory from Device services (console registration is required). Follow the onscreen prompts to place an order.

If your Surface device or accessory is no longer covered by Microsoft’s Limited Warranty or Microsoft Protection Plan, you may be eligible for out-of-warranty service for a fee. Your product may be repaired or replaced depending on the available out-of-warranty offers, which vary by product and country. Products may be replaced with a similar ...

Xbox replacement components provide you the freedom to make repairs to out-of-warranty Xbox devices yourself. These components are available for purchase directly from the Store, and require tools and moderate technical skill to use.

To download and update a driver yourself. Learn about various ways to update driver software for your hardware devices, including Windows Update and manual installation.

Download the Service Guide for step-by-step instructions (PDF) Video instructions. Replacement components. Collapse all. Replacement components for Xbox Wireless Controller. Note Some products may not be available in all regions. Replacement PCBA and motor assembly. Replacement buttons (white) Replacement buttons (black) Replacement input PCBA.

Windows 11 Windows 10. Surface Unified Extensible Firmware Interface (UEFI) replaces the standard basic input/output system (BIOS) with new features including faster startup and improved security. You can use Surface UEFI to manage the firmware features on your Surface. These Surface models use the new firmware UEFI interface: