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Microsoft Store and billing help

To add money to your Microsoft account balance, you'll need to redeem a Microsoft gift card on the Redeem page. 

The full amount will be added to your Microsoft account and can be used to buy movies, games, in-app purchases, and physical goods. It can be used to purchase an Xbox-related subscription, but not a Microsoft 365 subscription. For step-by-step instructions, see Redeem a gift card or code to your Microsoft account.

Note: If you want to transfer money to a child, see Add money to your child's Microsoft account.

If you don't have a Microsoft gift card, you can purchase one online:

  1. Make sure your payment methods are current on your Microsoft account. For more info, see Change the payment method or credit card linked to your Microsoft account or Payment options and orders.

  2. Go to the gift cards page in the Microsoft Store and select either Xbox or Microsoft gift card.

    Note: There are no fees or expiration dates, and either card can be used to buy popular games and apps, movies or accessories and devices

  3. From the drop-down menu, select the amount of money you want to purchase and add that amount to your cart.

  4. Go through the checkout process (you’ll need to sign in to your Microsoft account, so have your password ready).

  5. Make sure your name and email address are shown as the recipient and complete your purchase (if you buy a gift card for someone else, it doesn't add money to your account).

  6. Confirm that you've received an email with the gift code. Go to the Redeem page. If you have more than one Microsoft account, confirm you're signed in to the right one.

  7. Enter the code and select Next. The entire amount associated with the code will be added to your Microsoft account.

Note: Subscriptions to Microsoft products like Xbox Live or Microsoft 365 can be extended without a gift card. Sign in to your Microsoft account services & subscriptions or learn how to turn on recurring billing for your Microsoft subscription.

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