Family Safety data collection and privacy options

Applies To
Microsoft Family Safety

Personal and diagnostic data collection

The Microsoft Family Safety app is designed to help develop healthy habits, explore safely online, and to stay connected to your loved ones. As part of this, Microsoft collects both personal data (name, email address, birth date, etc) and diagnostic data.

Diagnostic data has two categories: required and optional. If you use the Family Safety app, the app will send required data to Microsoft. Optional data is additional data that you choose to share with Microsoft.

  • Required. The minimum data necessary to help keep the Family Safety app safe, secure, up to date, and performing as expected.
  • Optional. Optional data includes additional details about your app usage. This includes things like how you use the app by the buttons and screens you click on. We use this data to make the product better. Optional data collection captures data from the Family Safety app only and none of it includes any personal information.

Note

Depending on the country you live in, Microsoft will not offer the ability for children to opt-in to optional data collection. This setting will be off by default and only when that child reaches the appropriate age will they have the option of opting in.

Biometrics and pin use in Family Safety

Microsoft Family Safety also offers options to protect access to the Family Safety app by allowing parents to create a password using their fingerprint or face ID.

Data collection and use of information:

Mobile OS (Android or iOS) biometric data (fingerprint or face) is used, with your permission, only for safeguarding access to the Family Safety app.

This data is not stored nor shared for any other purposes. Microsoft is not storing any copy of biometrics inside or outside of your device, we access the stored biometrics through the operating system for verification alone.

An in-app PIN can be created and stored using the OS' Keystore or keychain on your device. This data is not stored with Microsoft.

Handling and destroying of data:

The biometric access permission and PIN data configured through the set-up process can be destroyed by logging out of your Microsoft account (MSA), or deletion of the app.

Microsoft Privacy Statement – Microsoft privacy

Privacy for young people – Microsoft privacy

Parental consent and Microsoft child accounts

Need more help?

Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

Important

To protect your account and its contents, our support agents are not allowed to send password reset links, or access and change account details.