Memory card is not recognized
Make sure of the following:
- You have a fast 4–200GB microSD (Lumia with Windows Phone 8: 4-128GB microSD) memory card by a well-known manufacturer.
- Your memory card is not full (there should be at least about 50 MB of free memory on the card).
- Your memory card is not password protected. To check if your memory card is password protected, connect it to a PC with a USB reader that has a microSD card slot. If the card cannot be accessed, it is password protected. Remove the password from your memory card using the device where it was previously used.
Memory card is not working as expected
If your memory card has thousands of media items, the file system scan may consume considerable amounts of your phone processing power even when running in the background. If you think that is the issue, go to Settings > System > Storage, tap on the SD card (D:) and at the bottom of the screen tap Remove (Lumia with Windows Phone 8: App list, select Storage Sense, tap the SD card bar and tap remove SD card). You can access your memory card next time you restart your phone.
If you see the Scan SD card and fix errors message box, tap Yes to have your phone scan the card and try to fix any errors. If you see an SD card scan failed message, insert the memory card into a PC and try and fix it there with these steps:
Format your memory card on a PC
Important! Before formatting your memory card, make sure you have a backup of the data as it is lost during the formatting:
- Connect your memory card to a PC with a USB reader that has a microSD card slot. If your card reader or PC has a regular SD card slot, you can use a microSD card adapter.
- Use the File Explorer and browse to the removable storage on your computer, right-click the memory card and select Format.
- For 4-32 GB cards, select the file system FAT32 and allocation unit size 32 kilobytes and press Start. For 64-200 GB cards, select the file system exFAT and allocation unit size 128kB.
- Press OK to confirm the data loss warning message. When the formatting process is complete, press OK.
- Restore only the data that is compatible with your phone (JPEG or MP4 in the photos folder or MP3 in the music folder).
- Right-click the memory card, select Eject, and wait until it is safe to remove the card.
- Insert the memory card into the memory card slot in the phone until it locks into place.
Article ID: 13393 - Last Review: 17 May 2016 - Revision: 8