Shipping options, costs, and delivery times

Applies to: Microsoft Store

Where we ship

  • Microsoft Store can only ship to selected European locations at this time. For sales in other countries or regions, please visit one of the international Microsoft Stores
  • We do not ship to P.O. boxes or to some European Territories. 
  • Carriers require a physical address for delivery. 

Shipment tracking, times, and cost

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

Standard FREE 2-3 business days
Express £10.00 1-2 business days

Free Standard 2-3 day shipping: Available on eligible products. Not available with Xbox Design Lab products or any customizable products.

Business days are Monday to Friday, except public holidays. Orders placed on the weekend, on a holiday, or after 11:00 AM local time will be processed the next business day. 

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control. Our carriers don’t deliver on the weekend or holidays.

UPS My Choice membership service

In addition to Microsoft Store's free standard shipping and express shipping options, you can customize and change your shipping options directly with UPS with their UPS My Choice membership service.

The membership includes these benefits:

  • Pick up your package at a UPS location or change the delivery address.
  • Schedule a delivery date and get an estimated delivery-time window.
  • Get delivery alerts and a view of upcoming deliveries.

How to use it

  1. Visit and go to Services > Tracking > UPS My Choice.
  2. Select Sign up and create a new account or log in with an existing account.

Where it's available

Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, Switzerland, and United Kingdom.