Applies ToOffice 2016 Office 2013 Office for business Office 365 Small Business Microsoft 365 admin

You get an error when trying to upgrade from Office 2013 to Office 2016. Here are some things you can try to fix the problem. We've listed the most common solutions first, so try them in order.

Restart your computer and try to install Office again

  1. Restart your computer.

  2. Reinstall Microsoft 365.

    To reinstall Office, select the version you want to install and follow those steps.

    Microsoft 365 Office 2024 Office 2021 Office 2019 Office 2016

Uninstall and reinstall Office

Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC.

  1. Select the button below to start the uninstall troubleshooter.

    Uninstall

  2. Click Open if you get a pop-up window indicating This site is trying to open Get Help.

  3. Follow the prompts on the remaining screens and when prompted, restart your computer.

  4. Select the steps for the version of Office you want to install or reinstall.

    Microsoft 365 | Office 2024 | Office 2021Office 2019 | Office 2016

Important: 

  • The uninstall troubleshooter currently can't uninstall Office 2024.

  • Run the troubleshooter on the same Windows PC with the Microsoft 365 or Office product you want to uninstall.

  • You need to be on Windows 10 or higher to run the troubleshooter.

Tip: If the Microsoft 365 uninstall troubleshooter doesn't completely uninstall Microsoft 365 or Office from your PC, you can try to manually uninstall Office.

Error applies to: Upgrade

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