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Consider the following scenario:

  • Your mailbox is on a server that's running Microsoft Exchange Server 2016.

  • You log in to Outlook on the web (Outlook Web App).

  • You try to change your password.

In this scenario, you receive the following error message:

The requested search root's domain '' is different from the scope root's domain ''.


To resolve this issue, apply Cumulative Update 6 for Exchange Server 2016

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