Note: The Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022 (for a list of what's in scope, see the FAQ). The same IE11 apps and sites you use today can open in Microsoft Edge with Internet Explorer mode. Learn more here.


Consider this scenario:

  • Internet Explorer 9 or above is installed on your PC

  • Canon Easy-WebPrint EX is installed on your PC

When you start Windows Internet Explorer, you receive the following error message:

Canon Easy-WebPrint EX isn't compatible with Internet Explorer and is temporarily disabled


The Canon Easy-WebPrint EX plug-in is an add-in for Internet Explorer. Your current version of the Canon Easy-WebPrint EX plug-in is incompatible with the version of Internet Explorer installed on the PC.


To resolve this issue, go to the Canon website to search for and download the most recent version of the Canon Easy-WebPrint EX plug-in.

Note: For Internet Explorer 10, add-ons and toolbars will only work in Internet Explorer for the desktop.

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