Disable pop-up blockers for Lync Web App

Pop-up blockers must be disabled for Microsoft Lync Web App communications software to work correctly. To disable pop-up blocking, follow the procedure below for your browser or tool .

I want to disable pop-up blocking in:

Note:  Some computer security programs and Internet Service Providers (ISPs) also provide pop-up blocking. Refer to their documentation for instructions on disabling pop-up blocking.

Internet Explorer

  1. Open Internet Explorer.

  2. Click Tools, click Pop-up Blocker, and then click Turn Off Pop-up Blocker.

Top of Page


  1. Open Safari.

  2. On the Safari menu, clear the Block Pop-Up Windows check box.

Top of Page

Yahoo! Toolbar

  1. Open Yahoo.

  2. On the Pop-up Blocker menu, clear the Enable Pop-up Blocker check box.

Top of Page

Google Toolbar

To disable pop-up blocking on the Google Toolbar and use Lync Web App, you must close the toolbar. It is not sufficient to just turn off the pop-up blocker.

  • Right-click the toolbar, and then clear the Google check box.

Top of Page

MSN Toolbar

  • Click the down arrow next to Pop-Ups Blocked, and then click Allow Pop-ups.

Top of Page

AOL Toolbar

  • Click the pop-up blocker icon so that it says Allowed.

Top of Page

Mozilla Firefox

  1. Open Firefox.

  2. Click Tools, and then click Options.

  3. At the top of the options window, click Content.

  4. Clear the Block Pop-up windows check box.

  5. Click OK.

Top of Page

Pop-Up Stopper

  1. In the notifications area, right-click the Pop-Up Stopper icon.

  2. Clear the Block pop-up ad windows check box.

Top of Page


  1. In a browser window, click the down arrow on the PopUpCop toolbar.

  2. Click Disable PopUpCop.

Top of Page

Need more help?

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.