Register your Surface device. Troubleshoot the problem. Requesting service or repair. Select any heading below, and it’ll open to show more info: Service and repair options. Check the status of a repair or replacement. Prepare your Surface. What to do after service. Frequently asked questions.

If you make significant hardware changes on your device, such as replacing your motherboard, Windows will no longer find a license that matches your device, and you’ll need to reactivate Windows to get it up and running.

Familiarize yourself with the steps, replacement components ( Microsoft Online Store and iFixit ), and tools ( iFixit) required to complete the repair. It's important to review the materials for your model before you purchase replacement components, and before beginning the repair.

Prepare your Surface for service. Set up your Surface after service. Surface warranty information. How to get service or repair for Surface. If your Surface device has a cracked screen, accidental damage, or is out of warranty, you can open a service order online and send it in for repair.

Getting your Xbox device serviced. If you've registered your device, sign in at Device services to see the device’s warranty status. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee. Sign in to your Microsoft account.

Learn how to use the Gaming Services Repair Tool to troubleshoot installation and update issues with Gaming Services on PC.

To download and update a driver yourself. Learn about various ways to update driver software for your hardware devices, including Windows Update and manual installation.

. Hardware & networking. Using Xbox replacement components. Xbox replacement components provide you the freedom to make repairs to out-of-warranty Xbox devices yourself. These components are available for purchase directly from the Store, and require tools and moderate technical skill to use.

Get Microsoft Complete Protection Plan when you purchase your device. All Microsoft devices and accessories come with a Standard Limited Warranty. Microsoft Complete provides extended hardware and accidental damage coverage. After purchase, you’ll also receive unlimited technical support from Microsoft. Available in select markets only.

The following tools are needed to perform these repairs: plastic pry tool. TR8 and T6 Torx screwdriver bits. plastic tweezers. Self-repair resources. The Service Guide (“Guide”) provides instructions for repairing Microsoft Xbox devices and accessories using genuine Microsoft parts.