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If your phone is stuck on 0% progress for an extended time period when trying to download a phone software update, try the following:
Downloading the phone software update may take a while.
If you can’t download the phone software update, you may need to reset the phone. To do that, select Settings> System > About > Reset your phone. Learn how here.
Article ID: 20514 - Last Review: 28-Jun-2016 - Revision: 9