How to perform a clean boot in Windows

1. Swipe in from the right edge of the screen, and then tap Search. Or, if you’re using a mouse, point to the lower-right corner of the screen, and then click Search.
2. Type msconfig in the search box, and then tap or click msconfig. 
   
   
    
3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
   

Important If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you don’t use the System Configuration utility to change the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.

4.  On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager. 
   
5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
   
   
    
6. Close Task Manager.
7. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer. 
   

Once the computer restarts in a clean boot environment, you can follow troubleshooting steps to install, uninstall, or run your application.  Your computer may temporarily lose some functionality while in a clean boot environment, however that functionality will return when you reset the computer to start normally after you have finished your troubleshooting.

1. Sign in to the computer by using an account that has administrator rights.
2. Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
   Note If you're prompted for an administrator password or for confirmation, type the password or provide confirmation.
   
   
    
3. On the General tab, click the Selective startup option, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
   
   
    Important If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you don’t use the System Configuration utility to change the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.
4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
   
   
    
   Note This step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.
5. Click OK, and then click Restart. Once the computer restarts in a clean boot environment, you can follow troubleshooting steps to install, uninstall, or run your application.  Your computer may temporarily lose some functionality while in a clean boot environment, however that functionality will return when you reset the computer to start normally after you have finished your troubleshooting.

1. Sign in to the computer by using an account that has administrator rights. For more info, see Create a local user or administrator account in Windows 10.
2. From Start, search for msconfig. (In Windows 10, use the Search box from the Start menu. In Windows 8 or 8.1, swipe in from the right edge of the screen, and then tap Search. Or, if you’re using a mouse, point to the lower-right corner of the screen, and then click Search.)
3. Select msconfig or System Configuration from the search results.
4. Tap or click the Services tab, and then tap or click to select the Hide all Microsoft services check box.
5. Tap or click to select the upper half of the check boxes in the Service list.
6. Tap or click OK, and then tap or click Restart.
7. After the computer finishes restarting, determine whether the problem still occurs.
   • If the problem still occurs, one of the checked items is the problematic service.  Repeat steps 1 through 6, but in Step 5, clear the lower half of the boxes in the Service list that you selected in your last test.  
   • If the problem doesn't occur, the checked items are not the cause of the problem. Repeat steps 1 through 6, but in Step 5, turn on the upper half of the boxes that you cleared in the Service list in the last test. 
   • Repeat these steps until you've either isolated the problem to a single service, or until you've determined that none of the services are the cause of the problem.  If you experience the problem when only one service is selected in the Service list, go to step 10. If none of the services cause the problem, go to step 8.
8. Tap or click the Startup tab, and then tap or click to select the upper half of the check boxes in the Startup Item list.
9. Click OK, and then click Restart.
   • If the problem still occurs, repeat step 8, but this time clear the lower half of the boxes in the Startup Item list that you selected in your last test.  
   • If the problem does not occur, repeat step 8, and turn on the upper half of the boxes that you cleared in the Startup Item list in the last test. 
   • If you still experience the problem after only one Startup Item is selected in the Startup Item list, this means that the selected Startup Item causes the problem, and you should go to step 10. If no Startup Item causes this problem, here may be a problem with a Microsoft service.  To repair the service, Microsoft recommends that you reset or reinstall Windows by following the steps provided at Recovery options in Windows 10.
10. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run Windows with the problem item disabled.  (Run the System Configuration utility and enable your Services and Startup Items, but clear the check box for the problem item.)

1. Sign in to the computer by using an account that has administrator rights.
2. Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
   Note If you're prompted for an administrator password or for confirmation, type the password or provide confirmation.
   
   
    
3. Click the Services tab, and then click to select the Hide all Microsoft services check box.
4. Click to select the upper half of the check boxes in the Service list.
5. Click OK, and then click Restart.
6. After the computer finishes restarting, determine whether the problem still occurs.
   • If the problem still occurs, repeat steps 1 through 5, but in Step 4, clear the lower half of the boxes in the Service list that you selected in your last test.  
   • If the problem does not occur, the checked items are not the cause of the problem. Repeat steps 1 through 5, but in Step 4, turn on the upper half of the boxes that you cleared in the Service list in the last test. 
   • If you still experience the problem after only one service is selected in the Service list, this means that the selected service causes the problem. Go to step 9. If no service causes this problem, go to step 7.
7. Click the Startup tab, and then click to select the upper half of the check boxes in the Startup Item list. 
   
   
    
8. Click OK, and then click Restart.
   • If the problem still occurs, repeat step 7, but this time clear the lower half of the boxes in the Startup Item list that you selected in your last test.  
   • If the problem does not occur, repeat step 7, and select only the upper half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
   • If you still experience the problem after only one Startup Item is selected in the Startup Item list, this means that the selected Startup Item causes the problem. Go to Step 10. If no Startup Item causes this problem, a Microsoft service probably causes the problem. To repair the service, Microsoft recommends that you reset or reinstall Windows.
9. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run Windows with the problem item disabled.  (Run the System Configuration utility and enable your Services and Startup Items, but clear the check box for the problem item.)

1. Click Start, type msconfig.exe in the Start Search box, and then press Enter.
   Note If you're prompted for an administrator password or for confirmation, you should type the password or click Continue.
2. On the General tab, click the Normal Startup option, and then click OK.
3. When you're prompted to restart the computer, click Restart.

1. From Start, search for computer management. (In Windows 10, use the Search box from the Start menu. In Windows 8 or 8.1, swipe in from the right edge of the screen, and then tap Search. Or, if you're using a mouse, point to the lower-right corner of the screen, and then click Search.)
2. Right-click or swipe down on Computer Management in the search results, and then tap or click Manage.
3. In the console tree, tap or click Services and Applications, and then tap or click Services.
4. In the details pane, right-click or swipe down on Windows Installer, and then tap or click Start.

1. Click Start, right-click Computer, and then click Manage.
   Note If you're prompted for an administrator password or for confirmation, type the password or provide confirmation.
2. In the console tree, click Services and Applications, and then click Services.
3. In the details pane, right-click Windows Installer, and then click Start.