How to perform a clean boot in Windows

1. Swipe in from the right edge of the screen, and then select Search. Or, if you’re using a mouse, point to the lower-right corner of the screen, and then select Search.
2. Type msconfig in the search box, and then select msconfig. 
   
   
    
3. On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
   

Important If the computer is connected to a network, network policy settings might prevent you from following these steps. Only use the System Configuration utility to change the advanced boot options on the computer with guidance from a Microsoft support engineer.  Using the System Configuration utility might make the computer unusable.

4. On the Startup tab of System Configuration, select Open Task Manager. 
   
5. Select Startup in Task Manager, then for each startup item, select the item and then select Disable.
   
   
    
6. Close Task Manager.
7. On the Startup tab of System Configuration, select OK, and then restart the computer. 
   

The computer restarts in a clean boot environment.  Follow troubleshooting steps to install, uninstall, or run your application.  Your computer might temporarily lose some functionality while in a clean boot environment, however that functionality will return.  Finish troubleshooting and reset the computer to start normally.

1. Sign in to the computer by using an account that has administrator rights.
2. Select Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
   Note If you're prompted for an administrator password or for confirmation, type the password or provide confirmation.
   
   
    
3. On the General tab, select Selective startup, and then deselect Load startup items. (The Use Original Boot.ini check box is unavailable.)
   
   
    Important If the computer is connected to a network, network policy settings might prevent you from following these steps. Only use the System Configuration utility to change the advanced boot options on the computer with guidance from a Microsoft support engineer.  Using the System Configuration utility might make the computer unusable.
4. On the Services tab, select Hide all Microsoft services, and then select Disable all.
   
   
    
   Note This step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you might permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.
5. Select OK, and then select Restart.  The computer restarts in a clean boot environment.  Follow troubleshooting steps to install, uninstall, or run your application.  Your computer might temporarily lose some functionality while in a clean boot environment, however that functionality will return.  Finish troubleshooting and reset the computer to start normally.

1. Sign in to the computer by using an account that has administrator rights. If you don't have an administrator account, you can create one. Create a local user or administrator account in Windows 10
2. For Windows 10, in the search box on the taskbar, type msconfig.  (In Windows 8 or 8.1, swipe in from the right edge of the screen, and then select Search. Or, if you’re using a mouse, point to the lower-right corner of the screen, and then select Search.  In the search box, type msconfig.)
3. Select msconfig or System Configuration from the search results.
4. Select Services, and then select Hide all Microsoft services.
5. Select each of the check boxes in the upper half of the Service list.
6. Select OK, and then select Restart.
7. After the computer restarts, determine whether the problem still occurs.
   • If the problem still occurs, one of the checked items is the problematic service.  Repeat steps 1 through 6, but in Step 5, clear the lower half of the boxes in the Service list that you selected in your last test.  
   • If the problem doesn't occur, the checked items are not the cause of the problem. Repeat steps 1 through 6, but in Step 5, turn on the upper half of the boxes that you cleared in the Service list in the last test. 
   • Repeat these steps until you've either isolated the problem to a single service, or until you've determined that none of the services are the cause of the problem.  If you experience the problem when only one service is selected in the Service list, go to step 10. If none of the services cause the problem, go to step 8.
8. Select Startup, and then select the upper half of the check boxes in the Startup Item list.
9. Select OK, and then select Restart.
   • If the problem still occurs, repeat step 8, but this time clear the lower half of the boxes in the Startup Item list that you selected in your last test.  
   • If the problem does not occur, repeat step 8, and turn on the upper half of the boxes that you cleared in the Startup Item list in the last test. 
   • If you still experience the problem after only one Startup Item is selected in the Startup Item list, this means that the selected Startup Item causes the problem, and you should go to step 10. If no Startup Item causes this problem, there might be a problem with a Microsoft service.  Repair the service, reset, or reinstall Windows
10. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run Windows with the problem item disabled.  To do this, run the System Configuration utility and enable your Services and Startup Items, but clear the check box for the problem item.

1. Sign in to the computer by using an account that has administrator rights.
2. Select Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
   Note If you're prompted for an administrator password or for confirmation, type the password or provide confirmation.
   
   
    
3. Select the Services tab, and then select Hide all Microsoft services.
4. Select the upper half of the check boxes in the Service list.
5. Select OK, and then select Restart.
6. After the computer finishes restarting, determine whether the problem still occurs.
   • If the problem still occurs, repeat steps 1 through 5, but in Step 4, clear the lower half of the boxes in the Service list that you selected in your last test.  
   • If the problem does not occur, the checked items are not the cause of the problem. Repeat steps 1 through 5, but in Step 4, turn on the upper half of the boxes that you cleared in the Service list in the last test. 
   • If you still experience the problem after only one service is selected in the Service list, this means that the selected service causes the problem. Go to step 9. If no service causes this problem, go to step 7.
7. Select Startup, and then select the upper half of the check boxes in the Startup Item list. 
   
   
    
8. Select OK, and then select Restart.
   • If the problem still occurs, repeat step 7, but this time clear the lower half of the boxes in the Startup Item list that you selected in your last test.  
   • If the problem does not occur, repeat step 7, and select only the upper half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
   • If you still experience the problem after only one Startup Item is selected in the Startup Item list, this means that the selected Startup Item causes the problem. Go to Step 10. If no Startup Item causes this problem, a Microsoft service probably causes the problem. To repair the service, Microsoft recommends that you reset or reinstall Windows.
9. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run Windows with the problem item disabled.  (Run the System Configuration utility and enable your Services and Startup Items, but clear the check box for the problem item.)

1. Click Start, type msconfig.exe in the Start Search box, and then press Enter.
   Note If you're prompted for an administrator password or for confirmation, type the password or select Continue.
2. On the General tab, select Normal Startup, and then select OK.
3. When you're prompted to restart the computer, select Restart.

1. In Windows 10, in the search box on the taskbar, type computer management.  (In Windows 8 or 8.1, swipe in from the right edge of the screen, and then select Search. Or, if you're using a mouse, point to the lower-right corner of the screen, and then click Search.  Type computer management.)
2. Right-click or swipe down on Computer Management in the search results, and then select Manage.
3. In the console tree, select Services and Applications, and then select Services.
4. In the details pane, right-click or swipe down on Windows Installer, and then select Start.

1. Click Start, right-click Computer, and then select Manage.
   Note If you're prompted for an administrator password or for confirmation, type the password or provide confirmation.
2. In the console tree, select Services and Applications, and then select Services.
3. In the details pane, right-click Windows Installer, and then select Start.