Assisted software support options: Assure and Premium

You can purchase an Assure subscription at a Microsoft Store, through a Microsoft support agent, or online.

Assure subscription can be purchased in the following countries.

Americas: Argentina, Brazil, Canada, Chile, Colombia, Mexico, United States, Uruguay

Asia & Pacific: Australia, China,  Japan, Korea, Malaysia, New Zealand, Singapore

Europe, Middle East & Africa: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Kuwait, Luxembourg, Netherlands, Norway, Poland, Portugal, Qatar, Romania, Slovakia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, UK

You only need to activate your Assure software support subscription if you purchased it at a Microsoft Store. Go to redeem.microsoft.com. Log in with your Microsoft account, then enter the 25-digit subscription key that was included in the Assure package that you purchased.

Yes, you can purchase Assure at a Microsoft Store, and your gift recipient can activate the subscription with their Microsoft account.

You can return your Assure subscription within 30 days of purchase at a Microsoft Store, or by contacting Microsoft support.

No. Assure is a software support subscription. Microsoft Complete is a protection plan for Surface and Xbox hardware.

You can use Assure for support for Windows and Office. Assure includes as many in-Store personal training sessions as you need. You can schedule an appointment online, anytime.

See full terms here.

You can use your Assure subscription as many times as you want to during your subscription year.

Assure subscribers don’t need to call a specific phone number. Call us or contact us via chat, and let the support advocate know that you're an Assure subscriber. Be sure to provide the Microsoft account that you used when you bought Assure.

There are three options for contacting Microsoft support: Call Microsoft, contact us online to chat or to schedule a call back, or visit a Microsoft Store.

Remember to provide the Microsoft account that you used when you bought Assure.

Yes. Call Microsoft, or contact us online to chat or to schedule a call back. Be sure to provide the support advocate with the Microsoft account you used when you bought Assure.

Yes. Visit a Microsoft Store or schedule an appointment online, anytime. Be sure to provide the Store associate with the Microsoft account you used when you bought Assure.

You can make an appointment online for in-Store training. Assure subscribers receive in-Store personal training at no additional charge.

Our support experts make their best effort to resolve your issue. If you are not satisfied with your Assure subscription you may cancel your subscription and receive a full refund within 30 days of purchasing Assure.

No, Assure subscriptions aren’t transferrable. 

You can see your expiration date and manage your Assure subscription at account.microsoft.com. Once you log in, select Services and Subscriptions at the top of the page, and you’ll see the expiration date.

Your Assure subscription may already be set for recurring billing. You can check your subscription billing information at account.microsoft.com. Once you log in, select Services and Subscriptions at the top of the page, then go to Payments and Billing for your Assure subscription. You’ll see Has recurring billing. No further action is required for you to renew.

If you see Recurring billing off, you’ll also see the date that your Assure subscription expires. You can purchase another Assure subscription after that date.

You may cancel your subscription within 30 days of your initial purchase and request a refund if we can’t resolve your support issue. If you cancel your subscription after the 30-day period, you won’t receive a refund of the amount paid on your subscription.

You can cancel your Assure subscription at account.microsoft.com. Once you log in, select Services and Subscriptions at the top of the page, and select Payments and Billing for your Assure subscription. You’ll then see an option to self-cancel your Assure subscription. 

You can also contact Microsoft support for help with cancellation.

You can turn recurring billing off at account.microsoft.com. Once you log in, select Services and Subscriptions at the top of the page, then select Manage for your Assure subscription. You’ll see Has reurring billing. Select Change, then select Turn off reurring billing.

Please visit a Microsoft Store to replace a lost Assure package.

Please contact Microsoft Support for help with redeeming your subscription key, or visit a Microsoft Store near you.

Assure subscriptions purchased at a Microsoft Store aren’t set for recurring billing. You can purchase another Assure subscription when your current subscription expires, or you can turn on recurring billing.

To turn on recurring billing, log in at account.microsoft.com, and select Services and Subscriptions at the top of the page. Under your Assure Software Support Plan, select Turn on recurring billing. 

You can purchase one-time Premium software support only from Microsoft customer support. Contact us to purchase Premium software support. You’ll need a Microsoft account to purchase and use Premium software support.

Assure subscription can be purchased in the following countries.

Americas: Argentina, Bahamas, Barbados, Brazil, Bolivia, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Paraguay, Peru, Trinidad & Tobago, United States, Uruguay, Venezuela

Asia & Pacific: Australia, China, Indonesia, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam

Europe, Middle East & Africa: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, UK

You can use Premium software support for help with Windows or Office.

Support is available for Windows 7 SP1 to Windows 10 (32-bit or 64-bit OS only), Office 365, Office 2010 or newer. See full terms here.

Contact Microsoft support by phone or online, and a support advocate will assist you with purchasing Premium software support. Once your purchase is complete, we’ll connect you with a technical support advocate who’ll work with you to resolve your issue.

Our support experts make their best effort to resolve your issue. If you are not satisfied with Premium support, you may contact us for a refund within 30 days of your purchase if we can’t resolve your support issue.

You can view and manage all of your purchases at account.microsoft.com.

Premium software support is one-time use only.

Yes, you can purchase Assure at a discounted rate within one day after your purchase of Premium support.  Contact us for assistance with your upgrade purchase.