Stop error message on a Windows Vista-based or Windows Server 2008-based computer when you resume the system from sleep: Stop 0x000000FE

Applies to: Windows Server 2008Windows Vista Service Pack 2Windows Server 2008 Service Pack 2

Support for Windows Vista without any service packs installed ended on April 13, 2010. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows

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Symptoms


On a computer that is running Windows Vista or Windows Server 2008, you receive the following Stop error message when you resume the system from sleep mode:
Stop 0x000000FE (00000008, 00000006, 00000001, parameter4)
BUGCODE_USB_DRIVER
Notes
  • The parameters in this Stop error message may vary, depending on the configuration of your computer. Typically, the first three parameters are 8, 6 and 1. However, the fourth parameter varies.
  • The symptoms of the Stop error may vary, depending on your computer's system failure options. For example, your computer may restart when the Stop error occurs.

Cause


This problem occurs because the USB hub port is unexpectedly disabled when the system tries to resume from sleep mode.

Resolution


Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix can be applied on the following platforms:
  • Windows Vista Service Pack 1
  • Windows Vista Service Pack 2
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
  • The files that apply to a specific product, SR_Level (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the fileversion numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista and Windows Server 2008SP1GDR
    6.0.6001.22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.6002.18xxxWindows Vista and Windows Server 2008SP2GDR
    6.0.6002.22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the original release of Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum)that are installed for each environment are listed separately. MUM and MANIFEST files, andthe associated security catalog (.cat) files, are critical to maintaining thestate of the updated component. The security catalog files (attributes notlisted) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6001.2252773,21618-Sep-200920:51x86
Usbhub.sys6.0.6001.22527197,63218-Sep-200920:51x86
Usbccgp.sys6.0.6002.2222973,21618-Sep-200910:17x86
Usbhub.sys6.0.6002.22229197,63218-Sep-200910:17x86
Hccoin.dll6.0.6001.225278,70418-Sep-200923:09x86
Hcrstco.dll6.0.6001.2252715,87218-Sep-200923:09x86
Usbd.sys6.0.6001.225275,88818-Sep-200920:50Not Applicable
Usbehci.sys6.0.6001.2252739,93618-Sep-200920:50x86
Usbhub.sys6.0.6001.22527197,63218-Sep-200920:51x86
Usbohci.sys6.0.6001.2252719,96818-Sep-200920:50x86
Usbport.sys6.0.6001.22527227,32818-Sep-200920:50x86
Usbuhci.sys6.0.6001.2252723,55218-Sep-200920:50x86
Hccoin.dll6.0.6002.222298,70418-Sep-200910:17x86
Hcrstco.dll6.0.6002.2222915,87218-Sep-200910:17x86
Usbd.sys6.0.6002.222295,88818-Sep-200910:17Not Applicable
Usbehci.sys6.0.6002.2222939,93618-Sep-200910:17x86
Usbhub.sys6.0.6002.22229197,63218-Sep-200910:17x86
Usbohci.sys6.0.6002.2222919,96818-Sep-200910:17x86
Usbport.sys6.0.6002.22229227,84018-Sep-200910:17x86
Usbuhci.sys6.0.6002.2222923,55218-Sep-200910:17x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6001.2252795,74418-Sep-200921:58x64
Usbhub.sys6.0.6001.22527274,94418-Sep-200921:58x64
Usbccgp.sys6.0.6002.2222995,74418-Sep-200910:28x64
Usbhub.sys6.0.6002.22229274,94418-Sep-200910:28x64
Hccoin.dll6.0.6001.2252710,75219-Sep-200900:07x64
Hcrstco.dll6.0.6001.2252717,92019-Sep-200900:07x64
Usbd.sys6.0.6001.225277,68018-Sep-200921:58x64
Usbehci.sys6.0.6001.2252749,66418-Sep-200921:58x64
Usbhub.sys6.0.6001.22527274,94418-Sep-200921:58x64
Usbohci.sys6.0.6001.2252724,57618-Sep-200921:58x64
Usbport.sys6.0.6001.22527261,12018-Sep-200921:58x64
Usbuhci.sys6.0.6001.2252729,18418-Sep-200921:58x64
Hccoin.dll6.0.6002.2222910,75218-Sep-200912:23x64
Hcrstco.dll6.0.6002.2222917,92018-Sep-200912:23x64
Usbd.sys6.0.6002.222297,68018-Sep-200910:27x64
Usbehci.sys6.0.6002.2222949,66418-Sep-200910:28x64
Usbhub.sys6.0.6002.22229274,94418-Sep-200910:28x64
Usbohci.sys6.0.6002.2222924,57618-Sep-200910:28x64
Usbport.sys6.0.6002.22229261,63218-Sep-200910:28x64
Usbuhci.sys6.0.6002.2222929,18418-Sep-200910:28x64
For all supported Itanium-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.0.6001.22527208,38418-Sep-200921:00IA-64
Usbhub.sys6.0.6001.22527866,30418-Sep-200921:01IA-64
Usbccgp.sys6.0.6002.22229208,38418-Sep-200910:25IA-64
Usbhub.sys6.0.6002.22229866,30418-Sep-200910:25IA-64
Hccoin.dll6.0.6001.2252722,52818-Sep-200922:58IA-64
Hcrstco.dll6.0.6001.2252724,57618-Sep-200922:58IA-64
Usbd.sys6.0.6001.2252711,64818-Sep-200921:00Not Applicable
Usbehci.sys6.0.6001.22527123,39218-Sep-200921:00IA-64
Usbhub.sys6.0.6001.22527866,30418-Sep-200921:01IA-64
Usbohci.sys6.0.6001.2252759,90418-Sep-200921:00IA-64
Usbport.sys6.0.6001.22527650,24018-Sep-200921:00IA-64
Usbuhci.sys6.0.6001.2252780,89618-Sep-200921:00IA-64
Hccoin.dll6.0.6002.2222922,52818-Sep-200912:11IA-64
Hcrstco.dll6.0.6002.2222924,57618-Sep-200912:11IA-64
Usbd.sys6.0.6002.2222911,64818-Sep-200910:24Not Applicable
Usbehci.sys6.0.6002.22229123,39218-Sep-200910:24IA-64
Usbhub.sys6.0.6002.22229866,30418-Sep-200910:25IA-64
Usbohci.sys6.0.6002.2222959,90418-Sep-200910:24IA-64
Usbport.sys6.0.6002.22229650,75218-Sep-200910:24IA-64
Usbuhci.sys6.0.6002.2222980,89618-Sep-200910:24IA-64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Package_for_kb967102_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36719-Sep-200906:48Not Applicable
Package_for_kb967102_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69419-Sep-200906:48Not Applicable
Package_for_kb967102_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71319-Sep-200906:48Not Applicable
Package_for_kb967102_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42119-Sep-200906:48Not Applicable
Package_for_kb967102_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69019-Sep-200906:48Not Applicable
Package_for_kb967102_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,70119-Sep-200906:48Not Applicable
Package_for_kb967102_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42519-Sep-200906:48Not Applicable
Package_for_kb967102_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69419-Sep-200906:48Not Applicable
Package_for_kb967102_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71319-Sep-200906:48Not Applicable
Package_for_kb967102_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42219-Sep-200906:48Not Applicable
Package_for_kb967102_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43019-Sep-200906:48Not Applicable
X86_usb.inf_31bf3856ad364e35_6.0.6001.22527_none_cb736d872799d118.manifestNot Applicable2,64419-Sep-200907:08Not Applicable
X86_usb.inf_31bf3856ad364e35_6.0.6002.22229_none_cd5be00324be58ea.manifestNot Applicable2,64419-Sep-200907:08Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6001.22527_none_be3d66041cb51eff.manifestNot Applicable6,73419-Sep-200907:08Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6002.22229_none_c025d88019d9a6d1.manifestNot Applicable6,73419-Sep-200907:08Not Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Amd64_usb.inf_31bf3856ad364e35_6.0.6001.22527_none_2792090adff7424e.manifestNot Applicable2,64619-Sep-200907:23Not Applicable
Amd64_usb.inf_31bf3856ad364e35_6.0.6002.22229_none_297a7b86dd1bca20.manifestNot Applicable2,64619-Sep-200907:23Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6001.22527_none_1a5c0187d5129035.manifestNot Applicable6,73619-Sep-200907:23Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6002.22229_none_1c447403d2371807.manifestNot Applicable6,73619-Sep-200907:23Not Applicable
Package_for_kb967102_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37519-Sep-200906:48Not Applicable
Package_for_kb967102_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70619-Sep-200906:48Not Applicable
Package_for_kb967102_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72319-Sep-200906:48Not Applicable
Package_for_kb967102_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42919-Sep-200906:48Not Applicable
Package_for_kb967102_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70219-Sep-200906:48Not Applicable
Package_for_kb967102_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71119-Sep-200906:48Not Applicable
Package_for_kb967102_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43319-Sep-200906:48Not Applicable
Package_for_kb967102_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70619-Sep-200906:48Not Applicable
Package_for_kb967102_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72319-Sep-200906:48Not Applicable
Package_for_kb967102_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43019-Sep-200906:48Not Applicable
Package_for_kb967102_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43819-Sep-200906:48Not Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Ia64_usb.inf_31bf3856ad364e35_6.0.6001.22527_none_cb75117d2797da14.manifestNot Applicable2,64519-Sep-200906:48Not Applicable
Ia64_usb.inf_31bf3856ad364e35_6.0.6002.22229_none_cd5d83f924bc61e6.manifestNot Applicable2,64519-Sep-200906:48Not Applicable
Ia64_usbport.inf_31bf3856ad364e35_6.0.6001.22527_none_be3f09fa1cb327fb.manifestNot Applicable6,73519-Sep-200906:48Not Applicable
Ia64_usbport.inf_31bf3856ad364e35_6.0.6002.22229_none_c0277c7619d7afcd.manifestNot Applicable6,73519-Sep-200906:48Not Applicable
Package_for_kb967102_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42519-Sep-200906:48Not Applicable
Package_for_kb967102_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53019-Sep-200906:48Not Applicable
Package_for_kb967102_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,70619-Sep-200906:48Not Applicable
Package_for_kb967102_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42919-Sep-200906:48Not Applicable
Package_for_kb967102_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53319-Sep-200906:48Not Applicable
Package_for_kb967102_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,71819-Sep-200906:48Not Applicable
Package_for_kb967102_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42619-Sep-200906:48Not Applicable
Package_for_kb967102_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43419-Sep-200906:48Not Applicable