Exchange 2019 Setup Prerequisite Check fails for .NET 4.8 Framework in CU4 on Windows builds 1909 and 1903

Applies to: Exchange Server 2019

Symptoms


When you deploy or upgrade to Microsoft Exchange 2019 Cumulative Update 4 (CU4) on Microsoft Windows Server 2019 or Windows 10 (Management Tools only) builds 1909 or 1903, the system prerequisites check fails, and you receive the following error message:

"This computer requires .NET Framework 4.8 (https://support.microsoft.com/kb/4503548).”


By default, Windows builds 1909 and 1903 already have .NET Framework 4.8 installed. When you try to reinstall the software, the installation fails.

Cause


This problem is caused by a prerequisite check that was introduced in Cumulative Update 4. This process checks incorrectly for .NET Framework 4.8. Because the prerequisite check doesn't recognize that .NET Framework 4.8 is already installed.

Resolution


To fix this issue, install the Cumulative Update 5 for Exchange Server 2019 or a later cumulative update for Exchange Server 2019.

References


Learn about the terminology that Microsoft uses to describe software updates.

Workaround


Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To work around this issue, follow these steps:

  1. Start “regedit.exe” as an administrator.
  2. Locate the following registry subkey:
     

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full

  3. Right-click the subkey, and select Permissions from the shortcut menu.
  4. Select Advanced.
  5. In the Advanced Security Settings window, locate the Owner attribute at the top of the window.
  6. Select Change next to the listed owner.
  7. In the Enter the object name to select field, enter the name of the local administrator group. For example, enter <computername>\Administrator. Then, select OK.
  8. In the Advanced Security Settings window, select the local administrator group that you changed ownership to, and then select Edit.
  9. Change the basic permissions to Full Control.
  10. Select OK three times to save the changes and return to the main Registry Editor window.
  11. Locate the following key in the path:
     

    Name: Release
    Type: REG_DWORD
    Data: 528040 (decimal)

    Change the Data value to 528049 (decimal).

  12. Rerun the Exchange system prerequisites check, and deploy or update Exchange Server 2019.
  13. Start Registry Editor, locate the subkey that's mentioned in step 2, repeat the necessary steps to locate the Release key, and then revert the Data value to 528040 (decimal).