RemoteApp program pop-up window is hidden in Windows

This article describes an issue when a RemoteApp program window is hidden in Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2. This issue is resolved in hotfix 2964832 that is described in this article and has a prerequisite.

Symptoms

Assume that you publish some RemoteApp programs on a remote desktop server. When you open a RemoteApp program from a client computer, the pop-up window of the RemoteApp program opens on top of other program windows, and then the window is hidden immediately behind the other windows. 
This issue occurs if the client computer is running Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2.

Resolution

To resolve this issue, install the hotfix that is described in this article.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 8.1 with update 2919355
  • Windows Server 2012 R2 with update 2919355
  • Windows 8
  • Windows Server 2012
  • Windows 7 Service Pack 1 (SP1) with update 2830477
  • Windows Server 2008 R2 SP1 with update 2830477
For more information about update 2919355, click the following article number to view the article in the Microsoft Knowledge Base: 
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
For more information about update 2830477, click the following article number to view the article in the Microsoft Knowledge Base:
2830477 Update for RemoteApp and Desktop Connections feature is available for Windows

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information
Properties

Article ID: 2964832 - Last Review: 11 Jun 2014 - Revision: 1

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