Find out more about Xbox digital codes and gift cards, and how to troubleshoot issues redeeming content.

Go to Payment & billing and select Payment options.You can add or edit payment methods from here. Under Payment methods, you can Add a new payment method, View or edit card, or Remove card.; Enter your updated info, and select Save.

If you're trying to buy a game or an add-on using your Microsoft account balance, you may not have enough funds in your account to cover the total cost of the item.

Learn how to manage your Microsoft subscription, including billing, renewal, and cancellation options.

I found a charge in my purchase history or someone else’s history, but I didn’t authorize the purchase

详细了解 Xbox 数字代码和礼品卡，以及如何解决兑换内容的问题。

For example, if a renewal charge fails for your Xbox Game Pass Core subscription, you are locked out, and online multiplayer only works in free-to-play games.

若要在 Outlook.com 中获取支持，请单击此处或选择菜单栏上的帮助，然后输入查询。 如果自助服务无法解决问题，请向下滚动到“仍需要帮助？”，然后选择“是”。 若要在 Outlook.com 中联系我们，需要登录。

如果需要在线购买 Xbox Live Gold 订阅卡，我们强烈建议从所居住的国家或地区购买，以避免出现潜在的问题。 这包括从第三方在线经销商处进行的购买，这些经销商推销的充值码价格低于零售价。

Xbox Support 为 Xbox、Game Pass 和账单问题提供帮助。在 Xbox Support 社区中获取建议和客户服务。