In certain countries and regions, mobile operator billing can be used as a payment option to buy subscriptions like Game Pass and content such as games, apps, music, HD movies, and TV shows on your Xbox console and Xbox.com.

If you received a digital code or card as a gift, you can either purchase another code or card to add to your account balance, or add a new credit card to your account and try making the purchase again.

瞭解如何在行動裝置、Windows 裝置或 Xbox 主機上兌換 Microsoft/Xbox 禮品卡或其他代碼。

Check your other Xbox accounts to see if they use the payment option you’re attempting to remove and change that payment method first.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Learn how to redeem a Microsoft/Xbox gift card or other code on your mobile device, Windows device, or Xbox console.

Tips: If you can't sign in, or have forgotten your username or password, use our sign-in troubleshooter. If you're looking to open a new account, you can create one here.

取得 Xbox Game Pass 轉換常見問題的解答。

This troubleshooter assists customers whose machines are not yet updated to the latest release, Windows 10 Version 1607. This update will initially be released only to a small set of targeted customers. This set will expand over time. Windows users can start the assistant from this article.

To use the app on your console, make sure that your accessory is connected, and then: