If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Fix your audio drivers. Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically).

Block you from uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel. If you're trying to remove malware, you can use Windows Security (or another antivirus tool), or you can use the Windows Malicious Software Removal tool.

Set up dual monitors on Windows. To get your PC to recognize multiple monitors: Make sure your cables are connected properly to the new monitors, then press Windows logo key + P to select a display option. If you need more help, here's what to do:

Having a backup copy of your BitLocker recovery key helps to prevent serious issues later. It takes less than a minute to back up your key and this article will show you how.

Check warranty status. To check the warranty status for Microsoft accessories like mice, keyboards, cameras, or headsets, contact us . For more detailed info, see Check your Microsoft warranty and create service orders or Manage devices used with your Microsoft account.

Follow these steps to update your settings to your new country/region, and then restart your Xbox console. When you make your first purchase in the new locale, you'll be prompted to update your billing info. Sign in to your Xbox console. Press the Xbox button to open the guide.

Microsoft Store doesn't open. If you're having trouble launching Microsoft Store, here are some things to try: Reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe , and then select OK.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

Get help with signing in, locked or compromised accounts, linked accounts, closing, reopening, and updating your security info and account profile. Get Microsoft account help. Manage your personal account from a single dashboard, including payment information, purchases, subscriptions, and more. Go to your dashboard.