How to spot a "fake order" scam - Microsoft Support
A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...
Subscriptions & billing | Xbox Support
Get more information about managing your Xbox subscriptions, issues with billing, and more.
U.S. console pricing updates announced September 19, 2025
Find information on Xbox console updates, including pricing changes and support for hardware and network issues.
How to investigate a billing charge from Microsoft
Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...
Applies To:
Microsoft account dashboard
Xbox Status | Xbox Support
Check the Xbox services, games, and apps for any service outages.
Customer service phone numbers - Microsoft Support
This page provides support links for home users and support phone numbers for business users.
Request a refund for digital games | Xbox Support
Find out how to submit a request for a refund for a purchase of digital Xbox content.
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Why is the price of my subscription changing? | Xbox Support
Learn the reasons why a subscription price might change.