How to spot a "fake order" scam A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn ...

Find out how to check your order status or track a shipment for your existing Xbox service order.

Learn how to manage your Microsoft 365 subscription and billing if you purchased it through a third-party retailer.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.

了解如何从 Xbox 应用商店申请购买的退款。

Learn how to cancel Xbox subscriptions, manage recurring billing, and stop future charges while retaining benefits until the subscription expires.

了解如何查看您的訂單狀態，或追蹤現有 Xbox 服務訂單的運送。

Xbox Support 提供有关 Xbox、Game Pass 和账单问题的帮助，并通过社区提供建议和客户服务。

Find out how to submit a request for a refund for a purchase of digital Xbox content.