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We've put together this article to describe fixes for the most common problems. Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. When two-step verification is on, your account sign-in requires a combination of the following data: Your user name. Your password.

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Microsoft Authenticator is a free app that helps you sign in to all your accounts without using a password - just use a fingerprint, face recognition, or a PIN. You can use Authenticator to sign in to your Microsoft personal, work, school or other accounts. Authenticator can be used three ways: