Open the app, go to the app's top-level menu, and then select Send feedback. After that, contact Support or go to the Microsoft Authenticator app forum and explain the problem you're seeing and the steps you tried. After that, reach out to your IT admin.

Troubleshoot slow game or app downloads on Xbox One Account error occurs when signing in to Xbox network

Before you can use Authenticator as a way to sign in, you need to download the app and have already added Authenticator to your accounts. Starting July 2025, the autofill feature in Authenticator will stop working, and from August 2025, passwords will no longer be accessible in Authenticator.

When you first launch the Xbox app on a compatible smart TV, you’ll be provided with a QR code and URL to follow to complete sign in on another device. If you have an existing Xbox profile, make sure you sign in using that same account.

To use your microphone with apps on Windows 10, you'll need to turn on some permissions in Privacy settings. Here's how: Select Start > Settings > Privacy. In the left pane, select Microphone under the App permissions section. Make sure the toggle for Microphone access for this device is turned on.

了解如何解決嘗試從 Microsoft Store 購物時 Xbox 購買錯誤。

Common causes include missing drivers after a recent update, antivirus software blocking the camera, restrictive privacy settings, or issues with the app you're trying to use.

Open the Microsoft Store app.Click on your profile picture in the upper right corner.Select Settings.Look for the Purchase confirmation section and toggle on the option that requires you to enter your password before making any purchase.

This page provides support links for home users and support phone numbers for business users.

In the Microsoft Store app: Close the Store app and reopen it, then try your purchase again. If that doesn't work, try to make your purchase from the Store using a web browser.