Find solutions for Xbox account and profile issues, manage settings, and get support for your Xbox experience.

Access your favorite apps in one place Find all the apps you use in the Microsoft 365 Copilot app store.

You can install Microsoft 365 or Office mobile apps for Android on your Chromebook if you have the Google Play Store. You can also use Office Online to edit, share, and collaborate on your Office files.

Refunds for digital games include Microsoft Store digital game offers, Xbox apps (excluding movies and TV apps), digital gaming bundle offers, digital game durable content, and some digital game consumable content, whether made available through the Xbox console, on your PC, or on your mobile device.

Mobile users can contact Support by opening the OneDrive app and gently shaking your device. Community support. Communities help you ask questions, give feedback, and hear from experts with rich knowledge. Ask the Microsoft Community. Do not disclose personal or sensitive information in public forums. Technical support.

Press the Xbox button to open the guide, and then go to Profile & system > Settings > System > Updates. Make sure the option for Keep my games & apps up to date is enabled.

There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled.

从 2025 年 3 月 19 日开始，不再支持适用于移动设备的 Xbox Game Pass。 获取有关其他设备上的云游戏的详细信息。

注意 Microsoft Authenticator 不适用于 电脑或 Mac，因为验证器应用是出于安全原因为智能手机设计的。 了解详细信息。 Microsoft不再支持超过一年的 Authenticator 版本。 始终使设备保持最新状态。 中国用户应 了解如何在中国下载和使用 Microsoft Authenticator。

Xbox 家庭组的组织者可以启用安全设置，要求批准成员购买行为，或为其帐户充值，以及在 Microsoft Store 中进行消费。