Sign in to a work/school account using a remote computer. Many apps allow you to authenticate by entering a code on another device such as a PC. If you want to sign in on a remote computer to install Authenticator, follow these steps. Note: This feature is usable only by users whose admins have enabled remote sign-in.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Note: If you receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step.If you don't allow the camera, you can still set up the authenticator app as described in Manually add an account to the app.

Select your version of Microsoft 365 below to learn how to activate Microsoft 365. Activate Microsoft 365 or a non-subscription version of Office. Activate Office that's pre-installed on a new Windows device. Activate an Office purchase or offer that's included on a new Windows device.

Microsoft Authenticator is a free app that helps you sign in to all your accounts without using a password - just use a fingerprint, face recognition, or a PIN. You can use Authenticator to sign in to your Microsoft personal, work, school or other accounts. Authenticator can be used three ways:

It looks like this: PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. Locate your product key for Windows 10 or Windows 11. Depending on how you got your copy of Windows 10 or Windows 11, you'll need either a 25-character product key or a digital license to activate it.

You can set up your work or school account on the Microsoft Authenticator app for Android or iOS. Important: If you already set up your work or school account in the Microsoft Authenticator app, you don't need to do it again. Go to the Security info page using the steps above. Select Add sign-in method.

A product key is a 25-character code used to activate Windows. What you'll see is PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. After determining which activation method you use, follow the steps in the corresponding Activate using a digital license or Activate using a product key .

Select File Explorer from the taskbar, or press the Windows logo key + E. Under Quick access, select Downloads. Note: If necessary, go to the View tab, select Navigation pane, and ensure that Navigation pane is checked. You can also find your Downloads folder under This PC.

Your Hotmail or Outlook.com password is the same as your Microsoft Account password. If you can you sign in but are having problems with Outlook.com, check the service status. If the status isn't green, wait until the service is running normally and try again.