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Find out how to download and install Office 2016 on your PC or Mac, or reinstall it if you already have a product key. Learn how to activate Office 2016 and troubleshoot common issues.

Applies To: Office 2019, Office 2016, Office 2016 for Mac, Office 2013

Learn how to access your Outlook.com, Hotmail, Live, or MSN email account with your Microsoft Account username and password. Find solutions for common sign-in problems, troubleshooters, and help options.

Applies To: Outlook.com

Learn how to activate Microsoft 365 or a non-subscription version of Office using a product key, a Microsoft account, or a trial. Troubleshoot activation errors and get help with Office.com/setup.

Applies To: Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, Access for Microsoft 365, OneNote for Microsoft 365, Publisher for Microsoft 365, Visio Plan 2, Excel 2021, Word 2021, Outlook 2021, PowerPoint 2021, Access 2021, Project Standard 2021, Publisher 2021, Visio Professional 2021, Visio Standard 2021, Office 2021, OneNote 2021, Excel 2019, Word 2019, Outlook 2019, PowerPoint 2019, Access 2019, Project Standard 2019, Publisher 2019, Visio Professional 2019, Visio Standard 2019, Office 2019, Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, Access 2016, OneNote 2016, Publisher 2016, Office 2016, Microsoft 365 for home, Office for business, Microsoft 365 admin, Project for Office 365

Learn how to download and install Microsoft 365, Office 2021, Office 2019, or Office 2016 offline on your PC. Follow the steps for your plan and activate Office after installation.

Applies To: Office 2021, Office 2019, Office 2016, Microsoft 365 for home, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Small Business Admin, Office 365 operated by 21Vianet - Admin, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin

Learn where to enter your Office product key for different versions and scenarios, such as Microsoft 365, Office 2021, or Microsoft Store purchases. Find tips and troubleshooting for common issues with product keys.

Applies To: Office 2021, Office 2021 for Mac, Office 2019, Office 2019 for Mac, Office 2016, Microsoft 365 for home, Office for business

Learn how to recover your Microsoft account password if you know your username but not your password. Follow the steps to verify your identity, get a verification code, and create a new password.

Applies To: Microsoft account dashboard

Find solutions to common problems, or get help from a support agent for Microsoft products and services. Sign in to get personalized help, or browse the list of products and support options.

Learn how to set your preferred web page as the default home page in different browsers, such as Microsoft Edge, Internet Explorer, Google Chrome, Firefox, and Safari. Follow the step-by-step instructions for each browser.

Learn how to use the new MSN website with personalized features, customized settings, and various services. Find out how to sign in, navigate, search, and access the best online information.

Learn how to find and use the POP, IMAP, and SMTP settings for your Outlook.com account. You can also enable or disable POP or IMAP access, troubleshoot connection errors, and get help from the Outlook.com community.

Applies To: Outlook for Microsoft 365, Outlook for Microsoft 365 for Mac, Outlook 2021, Outlook 2021 for Mac, Outlook 2019, Outlook 2019 for Mac, Outlook 2016, Outlook Web App for Office 365, Outlook Web App for Office 365 Small Business, Outlook on the web, Outlook.com, Outlook Web App for Office 365 operated by 21Vianet, Outlook Web App Light, New Outlook for Windows, Outlook for Android, Outlook Mail for Windows 10, Outlook on the web for Exchange Server 2016, Outlook on the web for Exchange Server 2019, Outlook Web App