If you're trying to buy a game or an add-on using your Microsoft account balance, you may not have enough funds in your account to cover the total cost of the item.

If you don't recognize a charge on your account, click here for guidance on how to investigate it.

You can update your billing address online or right from your Xbox One console. Learn how here.

如何兑换礼品卡、Xbox 下载代码或令牌. Microsoft和 Xbox 礼品卡以及下载代码和令牌的工作方式相同：兑换到Microsoft帐户后，你可以在 Windows 或 Xbox Microsoft Store 在线商店花费余额，并且可以获取最新应用、游戏、电影、电视节目以及 Surface、Xbox 和配件的下载。

Earn Microsoft Rewards points with Xbox, whether on console or on your devices. Available with your Microsoft account, the free Microsoft Rewards program makes it even easier to earn points for things you already do, like shopping for games and other eligible items in the Microsoft Store, gaming on Xbox, or searching on Bing.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

With a Microsoft or Xbox gift card, you let the lucky recipient choose the gift they want. To buy a gift card, visit:

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

Find out how to update your Microsoft account if you're moving to a new country or region and about the impact of changing regions.

Tìm hiểu cách đổi thẻ quà tặng Microsoft/Xbox hoặc mã khác trên thiết bị di động, thiết bị Windows hoặc tay cầm điều khiển Xbox.