You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or office. Note: Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com.

There is currently a known issue with Recent Apps that prevents the opening of mobile Microsoft Office apps. We will update this article as soon as this issue has been resolved.

For Apple App Store purchases, request a refund from Apple support. Microsoft cannot cancel or help turn on or off recurring billing for subscriptions purchased through a third-party retailer.

自 2025 年 3 月 19 起，不再支援 Xbox Game Pass 行動裝置 App。 若要在行動裝置上繼續進行雲端遊戲，請流覽： 設定您的 Android 裝置以進行雲端遊戲 設定您的 Apple 裝置以進行雲端遊戲 如需有關其他裝置上的雲端遊戲，或如何下載 Xbox 應用程式來玩的詳細資訊，請移至：

Phone scams Web scams Other forms of support scams Learn more Tech support scams adapt and persist in 2021, per new Microsoft research How to spot a "fake order" scam Microsoft security help & learning

With the Phone Link, you can instantly access the Android apps installed on your mobile device right on your PC. Using a Wi-Fi connection, Apps allows you to browse, play, order, chat, and more — all while using your PC’s larger screen and keyboard.

Collections How do I sync my Collections with the new Microsoft Edge? How do I view my Collections? How can I view my Collections at the same time as a web page? How do I create a new Collection in Microsoft Edge? How do I add items to my Collections in Microsoft Edge? How can I organize my Collections?

Use as a connected camera: make your mobile device’s camera available as webcam to apps. Get new photo notifications: receive notifications to open or edit new photos from your mobile device.

On such devices, you can find the Link to Windows app under the Quick Settings menu by swiping down from the top of your screen. For all other Android devices running Android 7.0 or later, download the new Link to Windows app from the Google Play Store. We want to hear from you!

Several Microsoft 365 apps have versions available for Windows Mobile, iOS, and Android devices. For more information about the apps, see Microsoft 365 for Mobile.