The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Troubleshoot slow game or app downloads on Xbox One Account error occurs when signing in to Xbox network

Before you can use Authenticator as a way to sign in, you need to download the app and have already added Authenticator to your accounts. Starting July 2025, the autofill feature in Authenticator will stop working, and from August 2025, passwords will no longer be accessible in Authenticator.

You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or office. Note Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com.

Buy games & apps Get help with purchase errors Pre-order Xbox digital games in the Microsoft Store Use PayPal with your Microsoft account Use mobile operator billing with your Microsoft account Update your billing address and payment options Xbox Free Play Days FAQ

You can get expert help with Outlook for iOS or Android from right inside the app! Easily communicate with our support team using the in-app support functionality in Outlook.

These apps relying on blocked drivers might display error messages, including "The backup has failed because Microsoft VSS has timed out during the snapshot creation" or VSS_E_BAD_STATE.

联系 Microsoft 支持人员。查找常见问题的解决方案，或从支持专员那里获取帮助。

Need help with an Xbox console, an Xbox game or Xbox network? Find out how to get in touch with us.

There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled. You can try to repair a program first, if it's just not running correctly.