Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Find answers to some of your questions about Xbox enforcement actions.

If you tried to sign in with your Microsoft account and you received a message that said: "Your security info change is still pending" or "You can't access this site right now" It's because all the security info (such as alternate contact methods) that you previously added to your account was removed and replaced with new info. You need to wait 30-days for the changes to take effect.

Find out how to change your Xbox gamertag through a browser, on your Xbox console, or your Windows device.

Certificate authority (CA) A certificate authority is an entity similar to a notary public. It issues digital certificates, signs certificates to verify their validity and tracks which certificates have been revoked or have expired. Top of Page Digital signature assurances The following terms and definitions show what assurances are provided by digital signatures. Authenticity The signer is ...

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Need help setting up an Xbox profile or signing in to Xbox on your console, PC, or mobile device? This solution will help you sign in or create a new account.

Learn how to create and save a passkey to sign in to your Microsoft personal or work/school account and many other websites, apps and services.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Learn how to get Microsoft Store updates for your apps and games. Download the latest versions of Microsoft Store apps and games.