Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Find everything you need to manage your Microsoft account, Xbox profile, and more.

Find out what to do when you receive a “Call us overprotective” message when signing in to Xbox.com.

連絡 Microsoft 支援服務。尋找常見問題的解決方案，或向支援專員尋求協助。

Hotmail is now Outlook.com To sign in to Hotmail, you'll need your Microsoft account username and password. Sign in at outlook.live.com

了解如何管理 Xbox 訂閱及解決帳單問題，獲取詳細資訊以輕鬆處理相關事務。

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

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These steps will help guide you when filling out the account recovery form.