Developers have made amazing games and content for the Xbox network. To protect customers and developers, we provide a safe and secure way to make purchases in the Microsoft Store. To maintain this security, Xbox monitors for instances of marketplace theft or solicitation from the Xbox community.

How to spot a "fake order" scam A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn ...

Xbox Support ... Xbox Support

Learn how to redeem Xbox prepaid codes for games, subscriptions, and digital content, and enjoy endless surprises with your Xbox account.

了解如何在您的行動裝置、Windows 裝置或 Xbox 主機上兌換 Microsoft/Xbox 禮品卡或其他優惠碼或優惠。

Learn how to redeem prepaid codes for Xbox games, subscriptions, or downloadable content using your account.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

获取将数字 Xbox 游戏或订阅作为礼品发送给他人时遇到的问题的帮助。

如果你从 Microsoft 购买了游戏或应用，则可以申请退款。 若要请求在 Xbox 上使用的应用和游戏的退款，请转到 为数字游戏申请退款。 若要了解退款资格，请选择下面的选项卡。

附加内容和可下载的游戏内容 按控制器上的 Xbox 按钮 打开导航页。 选择“我的游戏和应用”，然后选择“查看全部”。 在“游戏”下，突出显示您拥有附加内容的游戏。 按下“菜单”按钮 ，然后选择“管理游戏和附加内容”。 选择你要安装的附加内容或游戏内容，然后选择“安装”。