Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

If you see “UPnP Not Successful” in your Xbox console’s network settings, your router may need an update.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

注意: 你的 Hotmail 或 Outlook.com 密码与你的 Microsoft 帐户密码相同。 如果可以登录，但 Outlook.com 出现问题，请检查 服务状态。 如果状态不是绿色，请等到服务正常运行再重试。 Microsoft 始终保持留意异常的登录活动，以防其他人试图登录到你的帐户。 如果您在去新地方的旅途中或使用新的设备，我们 ...

Learn how to restore your Xbox console to the factory default settings using your console or a USB drive.

Using Authenticator as a way to sign in If you have turned on passwordless, two-step, or multi-factor authentication for your account, use the following steps to sign-in: Go to the site where you want to sign in. Enter your username at the sign-in prompt and select Next. Select Send notification.

了解如何使用 Android、iOS 或 Windows 设备在 Xbox 上玩云游戏。

Learn how to update your security processor or TPM firmware to protect Windows 10 and your device from attacks by malicious software.

需要有关 Xbox 主机、Xbox 游戏或 Xbox 网络的帮助?了解如何与我们联系。

Learn how you can play Fortnite for free through cloud gaming.