If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

If you want to stop a file or folder from syncing or backing up, you can pause the upload or download. See Stop syncing temporarily below for details. If uploads or downloads with the OneDrive website are taking too long, or you selected the wrong files, they can be cancelled.

After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store. Visit the links below to find out about refunds for other types of products: Xbox subscription cancellations and refunds.

How to help keep your Microsoft account safe and secure. Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

The Phone Link supports messages sent by Short Message Service (SMS). It also supports Multimedia Messaging Service (MMS) messaging. You can still send your favorite photos and GIFs from your PC.

You can set up an authenticator app to send a notification to your mobile device or to send you a verification code as your security verification method. You aren't required to use the Microsoft Authenticator app, and you can select a different app during the set up process.

Driver updates for Windows, along with many devices, such as network adapters, monitors, printers, and video cards, are automatically downloaded and installed through Windows Update. You probably already have the most recent drivers, but if you'd like to manually update or reinstall a driver, here's how: