Xbox payment error messages and codes | Xbox Support
Select Payment & billing, and then select Payment options.; Under Payment methods, select the payment method you tried to use to make the purchase.. For credit cards, debit cards, and direct debit, do the following: Select View or edit card and adjust the billing address as needed.; Select Save when finished.; For PayPal, do the following: If the email address is incorrect for your PayPal ...
Get help with purchase errors | Xbox Support
Note If Steps 1-3 don't resolve your issue, make sure to review the info that's provided under “Additional support solutions” for the scenario that best fits your situation.