Scammers may call you directly on the phone and pretend to be representatives of a tech company. They might even spoof the caller ID so that it displays a legitimate support phone number from a trusted company. They'll probably ask you to install applications that give them remote access to your device.

If you feel like you’ve been the target of a technical support scam, you can help Microsoft stop cybercriminals by reporting it. Learn more about avoiding technical support scams.

If you can't find an app or program, try the tips in See all your apps in Windows 10 and Program is not listed in add/remove programs after installation. If you get an error message when you're uninstalling, try the Program Install and Uninstall Troubleshooter.

If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund. We provide digital game product refunds as part of a consistent and reliable buying experience.

Did this resolve your issue? Check the Xbox services, games, and apps for any service outages.

Ineligible enforcements include those with shorter duration periods, content takedowns with no accompanying service suspension, and suspensions that are no longer active. Sign in to your account to view your enforcements. Find out how to submit a case review and learn more about your Xbox enforcements.

Phishing (pronounced: fishing) is an attack that attempts to steal your money, or your identity, by getting you to reveal personal information -- such as credit card numbers, bank information, or passwords -- on websites that pretend to be legitimate.

可以联系 aka.ms/contactxboxsupport 以获取退款申请和其他支持。. 有关 Xbox 实物产品（如光盘游戏和控制器）和其他 Microsoft 产品的详细信息，请参阅：. 退还从 Microsoft Store 购买的商品以进行换货或退款. 注意 申请并不保证能够退款。. 超过 14 天的大多数购买都不 ...

To report an email as phishing or junk: Select the email you'd like to report. Tap (...) at the top of the screen. Select "Report Junk" from the dropdown menu. You can then select whether it is Junk, Phishing, or if you'd like to Block Sender.

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