Download printer drivers in Windows. If your printer isn't responding, you may need to remove it and reinstall it so Windows can download and install the proper drivers. Make sure your printer is on and connected to your PC. Open Start > Settings > Bluetooth & devices > Printers & scanners .

The recommended (and easiest) way to get SP1 is to turn on automatic updating in Windows Update in Control Panel and wait for Windows 7 to notify you that SP1 is ready to install. It takes about 30 minutes to install, and you'll need to restart your computer about halfway through the installation.