Register the password reset verification method for a work or school account. If you forgot your work or school password, never got a password from your organization, or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password. Your administrator must turn on this feature ...

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Microsoft account. After you turn on two-step verification or set up the Authenticator app , you may run into issues if you use older devices (like Xbox 360 or a mail-sending security camera) that don't support two-step verification. For those devices, you can sign in with an app password instead.