If your router is a Wi-Fi router, try to connect to Wi-Fi and see if you can get connected. This can do two things—help you get an internet connection and help you narrow down the source of the problem. For more info, see Connect to a Wi-Fi network in Windows. Run network commands.

Check for Windows updates. Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

To use Microsoft 365 on your new device, you can activate Microsoft 365 as a 1-month trial of Microsoft 365 Family. You can also buy Microsoft 365 or a non-subscription version of Office, add Microsoft 365 to an existing Microsoft 365 subscription, or enter a product key from a new product key card.

Troubleshooting network problems in Windows. If you can’t get email, browse the web, or stream music, chances are you’re not connected to your network and can’t get onto the internet. To fix the problem, here are some things you can try. Windows 11 Windows 10 Windows 8.1 Windows 7.

You can wirelessly connect your PC to a TV, projector, or other kind of external display that supports Miracast. Turn on your TV, projector, or other display. If you're using a Miracast dongle or adapter, make sure it's plugged in to the display.

Some Office 2019, Office 2016, and Office 2013 products come with a product key. If yours did, before installing Microsoft 365 for the first time, sign in with an existing or new Microsoft account and enter your product key at office.com/setup. Redeeming your key is what links your account with Microsoft 365 so you only have to do this once.

Disable unnecessary startup programs. 9. Check for and remove viruses and malware. 10. Restore your PC from a system restore point. Learn how to improve Windows PC performance if your device is running slowly.

首先尝试执行以下操作来帮助你解决连接问题或缩小该问题的范围。. 检查以太网电缆和连接。. 确保以太网电缆已安全地插入路由器和 Windows 11 电脑的以太网端口。. 在路由器上，确保以太网电缆已插入正确的以太网端口，而 不是 用于连接调制解调器和路由器 ...

Manage your Microsoft 365 subscription or Office product. You can manage all of your Microsoft subscriptions in your Microsoft account dashboard. Select each subscription to change when and how you pay, or to see order history & receipts. Choose your account type.