Provides information for avoiding and reporting Microsoft technical support scams.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Need help with an Xbox console, an Xbox game or Xbox network? Find out how to get in touch with us.

如果我的代码来自其他区域，该怎么办？ 某些数字代码适用于可能与帐户上的区域设置不匹配的特定国家/地区。 如果你的帐户与你的物理区域匹配，并且你的代码是从你所在地区的零售商处购买的，请确保设备上的区域也与你的物理位置匹配。 若要从 Xbox 主机执行此作，请执行以下作：

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Microsoft Support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows 11, Surface, and more.

Support for Windows 10, Office 2016 and Office 2019 has ended on October 14, 2025. Learn more about your options for Windows 10 or for Office.

This page provides support links for home users and support phone numbers for business users.

Gold 会员专享游戏是一项 Xbox 计划，用于向 Xbox Live Gold（现为 Game Pass Essential）成员提供免费的 Xbox 游戏。