A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Learn how to protect your PC, identity, and data from tech support scams.

Learn how to prevent unauthorised purchases on your Xbox by creating Microsoft accounts for every person who uses that console.

获取将数字 Xbox 游戏或订阅作为礼品发送给他人时遇到的问题的帮助。

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Learn how to manage your Microsoft 365 subscription and billing if you purchased it through a third-party retailer.

Find out how to resolve your Xbox purchase error when you’re trying to buy something from the Microsoft Store.

To ensure that pricing for the Xbox Game Pass subscription service reflects the local market economies, Xbox Game Pass subscription cards are only redeemable in the country or region purchased and cannot be redeemed in any other country or region.

获取有关 Xbox 和 Microsoft Store 数字游戏购买退款条款和条件的详细信息。