A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Find out how to submit a request for a refund for a purchase of digital Xbox content.

需要 Xbox 主機、Xbox 遊戲或 Xbox 網路的協助嗎? 了解如何與我們連絡。

This page provides support links for home users and support phone numbers for business users.

Learn how to request a refund for a purchase from the Xbox Store.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

連絡 Microsoft 支援服務。尋找常見問題的解決方案，或向支援專員尋求協助。

如果退款申請獲得批准，您的 Microsoft 帳戶會顯示退款正在處理中。 退款處理期間，您將無法再存取數位遊戲產品。 退款可能需要數個工作天甚至更久才會到帳，因此你應該向你的金融機構確認，了解適用的付款方式何時會入帳。

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

備註 我們已經調整了營運方式，以確保客戶和員工的健康和安全 - 這將導致部分申請維修或更換 Xbox 和 Microsoft 配件的服務訂單有所延遲。