You can use installation media (a USB flash drive or DVD) to install a new copy of Windows, perform a clean installation, or reinstall Windows. To create installation media, go to the software download website, where you'll find step-by-step instructions.

It's a good idea to create a recovery drive. That way, if your PC ever experiences a major issue such as hardware failure, you'll be able to use the recovery drive to reinstall Windows 11. Windows updates to improve security and PC performance periodically, so we recommend you recreate the recovery drive annually.

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

Start by running the automated audio troubleshooter in the Get Help app. Get Help automatically runs diagnostics and takes the correct steps to fix most audio issues. Open Get Help. If the Get Help app is unable to resolve your sound or audio issue, try the possible solutions listed: Windows 11 Windows 10. 1.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

With the Phone Link , you can instantly access the Android apps installed on your mobile device right on your PC. Using a Wi-Fi connection, Apps allows you to browse, play, order, chat, and more — all while using your PC’s larger screen and keyboard.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Open and run DxDiag.exe. This tool is used to collect info about devices to help troubleshoot problems with DirectX sound and video. A support person might ask for this info, or you might post it in a forum when you ask for help.

Record last… turns the most recent moments of play into a game clip when background recording is turned on. Set the duration in Windows Settings > Gaming > Captures. Find your game clips and screenshots by opening Game Bar and selecting Widget Menu > Gallery.

When you’re ready to make your PC sleep, just press the power button on your desktop, tablet, or laptop, or close your laptop’s lid. On most PCs, you can resume working by pressing your PC's power button. However, not all PCs are the same.